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Terms and Conditions

    The company with the distinctive title A. & V. DIMOU O.E., which is a sales store with activity in office appliances, is now active in e-commerce on the website via the Internet. The online store belongs to the company with the name “A. & V. DIMOU O.E.”, based in the city of Ioannina, 29-31 Megalou Alexandrou Street with Tax Identification Number 082750329 IOANNINA Tax Office. The visitor/user of the website is invited to carefully read these terms of use and to visit/use the pages/services of the website, only if he fully accepts them. Upon entering this website, the visitor / user is presumed to have been aware of the terms of use, to accept these terms and to waive any claim arising from his visit to The may modify these terms of use at any time. Visitors/users are responsible for periodically checking for changes to these terms of use. The use of after the above mentioned modification is considered as acceptance of the terms of use, as they were modified reserves the right to add, modify and/or remove at any time any element and/or information contained therein as well as to temporarily or permanently discontinue part or all of its services without any notice at its sole discretion.Any invalidity of some terms herein does not invalidate the rest. The non-exercise by of his rights under these terms does not imply his resignation from these rights. is not responsible for violation of these terms due to reasons of force majeure, such as extreme weather events, earthquakes, floods, fires, emergencies, etc. “Vasíleios Dimou” as well as operate under national and Community legislation and in particular the provisions of Law 2472/1997 on “Protection of the individual from the processing of personal data” and Law 3471/2006 on “Protection of personal data and privacy in the field of electronic communications” , as in force. The personal data declared on and to the directly responsible Vasíleios Dimou, will be used exclusively for reasons concerning your transactions with us, the execution of your orders, the improvement of the provided services and the guarantee of operation of the respective service and are not transferred or notified to third parties, except in cases provided by law. The client must state the true and accurate personal information requested and reserves the right to be informed at any time about the existence of the personal file, the purposes of processing, its recipients or to object to the further processing or correction of his data, in accordance with current legislation. The use of this website by each user is at his own risk. The content of this website does not constitute and can in no way be construed as providing advice, direct or indirect encouragement to users to take any action. The evaluation of the content of this website is at the discretion of each user, who also assumes responsibility for the use of any part of it.In case of non-acceptance of any terms of use, the use of is expressly prohibited.Business ID:
    • NAME: A. & V. DIMOU O.E.
    • HEADQUARTERS ADDRESS: 29-31 Megalou Alexandrou Street
  2. INFORMATION / PRODUCTS / SERVICES PROVIDED The online store is committed to the quality, completeness and validity of the information provided on this website, both in terms of the identity of “Vasíleios Dimou” and the services provided by it subject to any technical or typographical errors which may not have been foreseen or have occurred unintentionally or due to interruption of this website due to force majeure. In particular,. is not responsible for defective products and/or untrue information relating to the goods of its suppliers and contained on this website. The relevant responsibility lies solely with its individual suppliers.
    All content of including images, graphics, photos, drawings, texts, services provided and in general all files of this website, with the exception of explicitly mentioned (copyrights of third parties, partners and organizations), are copyright property, registered trademarks and service marks of and the company under the name “A. & V. DIMOU O.E.” and are protected by the relevant provisions of Greek law, European law and international conventions and treaties. The other products or services mentioned on the web pages of this website and bearing the marks of the respective organizations, companies, partners, associations or publications, are their own intellectual property and therefore these bodies bear the relevant responsibility.It is prohibited to copy, distribute, modify, alter, compile, format, reproduce, distribute, transfer, sell, republish, upload data to any computer (upload) in any way any information (in its entirety, in part or in summary) provided on this site in any way or means, including their posting on the Internet or the provision of information on the Internet in any other way without the prior written permission of the company “A. & V. DIMOU O.E.”.
    Visitors / users agree that they will not endanger the security of this website and that they will not prevent any user from accessing this website. Using the website for illegal purposes carries civil and criminal penalties. The visitor / user agrees and accepts that bears no responsibility for material with the above characteristics, which comes from third parties and is hosted on the website while in no case can it be considered that is endorsed or accepts such content.The user / member understands and accepts that using the services of may be exposed to offensive, immoral or illegal content. In case is notified that any content causes moral damage or other damage to a third party, reserves the right to immediately delete this content and at the same time to terminate the account of the user/member, who violates the terms of this. states that it will cooperate with any police or judicial authority, in order to reveal the identity of any user who publishes or transmits similar material or information.Visitors/users undertake that their information submitted to is complete, correct and accurate, that they comply with the rules of Greek law and especially with the provisions of telecommunications legislation, that they abstain from any illegal and contrary to good manners use of the online store and that they do not violate any kind of rights of third parties and, in particular, personal privacy.In the event that a visitor/user causes technical damage to the website or the systems that transmit the website to visitors/users, he is responsible for any damage resulting from this action and assumes all costs to repair the damage.

    Also, the visitor/user of understands and accepts that he retains the exclusive responsibility to compensate and its associates for any legal dispute that arises between him and third parties due to the content that he has provided for posting, publication or other transfer through the services of as well as in case of inaccurate registration of data during its registration or updating of its data and in general in case of any violation of these terms of use.

    The visitor / user understands and accepts that reserves the exclusive right, without any prior notice, to stop using his / her passwords to his / her services and / or to stop the distribution of his / her content to visitors / users who believes they have violated the letter and spirit of these terms of use. does not bear any obligation towards the visitor / user for the above interruption or for any case of claim related to the above interruption.
    The online store is not liable to its customers / users for damages that may arise from the execution or not of their order. is reserved as to the time of delivery of the goods in cases of force majeure.No guarantee can be provided for the availability of the products, but it guarantees the timely information of the final consumers about their non-availability, either by e-mail or by telephone. The available products will be sent immediately and the order will be executed, with all the products, that is, they are immediately available. makes reasonable efforts to maintain and make its content available. Nevertheless, users accept that the online store has the right to modify and / or temporarily or permanently discontinue all or part of it with and / or without notice to users, as availability may be affected by their equipment. users, from other communication networks, from the large number of people trying to use simultaneously or for other reasons. Therefore, does not bear any responsibility for any kind of damage (positive, negative, negligent, intra-contractual or other) resulting from the inability of users to access it, the cessation of all or part of it, the delay, non-delivery , interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors. In any case reserves the right at any time to temporarily or permanently suspend the operation of all or part of it for reasons of maintenance or upgrade or for any reason.It also does not guarantee that the pages, services, options and contents will be provided without interruption, without errors, that this website will be secure, that errors will be corrected on this website or that the server makes it available has no viruses or other harmful elements. The cost of any corrections or services is borne by the visitor / user and in no case
    The offers in the online store are not binding. A contract between the customer and the company is concluded by placing an order through the special order form from the customer and accepting it from the online store The order is accepted by sending a confirmation email.
  8. POSSIBILITY OF RETURNING GOODS AND WITHDRAWALA)i) Aesthetic/external defectsUpon receipt of the order, the customer is obliged to unpack and check the products to confirm the absence of external, aesthetic defects, and if there are, he is entitled not to accept the item and return it to the distributor or otherwise inform the “A. & V. DIMOU O.E.” and the online store, either via e-mail at or by phone at 2651037361, for the existence of aesthetic / external defects within ten (10) calendar days from the receipt of the order, while in case of expiration of this deadline loses all relevant rights and it is considered that the aesthetic defect was caused after delivery. The “A. & V. DIMOU O.E.” is obliged in a short time to replace this product with another, without the external defect. explicitly states that the return in this case will be made exclusively through the same courier where the shipment was made and that the return costs of the product are borne by “A. & V. DIMOU O.E.”. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects. At the same time, it is self-evident that in any case of return of products, they must be returned carefully packaged and with their relevant cards, retail receipts, etc. as they existed during shipment and always after consultation with the store “A. & V. DIMOU O.E.” .ii) Defective productIf the consumer considers the product he has received defective, he has the right to return it to “A. & V. DIMOU O.E.” and at the physical store, with the return costs being borne by the consumer himself, having previously and in a reasonable time declared the exact defect of the product, either by e-mail to, or by phone to 2651037361. Το explicitly states that the Return in this case will be made exclusively through the same courier where the shipment was made and it goes without saying that in any case of return of products, they must be returned carefully packaged and with their relevant cards, retail receipt, etc. as they were during shipment and always after prior consultation with the store “A. & V. DIMOU O.E.”.The product will be checked either by specialized technical staff of “A. & V. DIMOU O.E.” or from an authorized repairer who provides the guarantee of good operation (manufacturer / supplier).

    The return of the product to be checked for defects should be done together with all the documents that accompanied the product (eg relevant tabs, retail receipt, etc.) and its complete packaging.

    The return of the products will be done through the same courier company that was used to send the order to the customer and the customer is charged with the costs of returning the product to “A. & V. DIMOU O.E.”.

    After the return of the product, the defect reported by the customer is checked and then contacted to inform him about the results of the check.

    If the defect is found and in consultation with the customer, the product is repaired, or replaced and the product is re-shipped with the shipping costs to be borne by “A. & V. DIMOU O.E.” as compensation is made to the customer for the return costs of the defective product paid, otherwise cancellation of the transaction in case it is not possible to repair the product in a reasonable time and can not be found by “A. & V. DIMOU O.E.” another product of similar or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to “A. & V. DIMOU O.E.”.

    The refund to the customer will be made by the same means as the initial collection. Specifically in the case of debit by credit/debit card as follows: in case that until the withdrawal and return of the item has been paid to “A. & V. DIMOU O.E.” the price from the Bank, the “A. & V. DIMOU O.E.” will be obliged to inform the Bank about the cancellation of the transaction and the bank will carry out any transaction provided under the contract it has drawn up with the customer. The “A. & V. DIMOU O.E.” following this update does not bear any responsibility for the time and manner of refund of the amount paid by the customer for the original purchase of the products. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to the store where he received the product after consultation with the “A. & V. DIMOU O.E.». In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

    In the event that the products are returned damaged or incomplete has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim against the customer’s.

    There is no refund and no return is allowed:

    1) For special orders

    2) Where the products have been modified at the request of the customer

    3) For damages caused during the opening of the product, for which the responsibility lies solely with the customer.

    B) Return due to exercise of the Right of Withdrawal:

    If you are a natural person (consumer) and your purchase is for personal use only, then you have the right to withdraw without giving a reason within 14 calendar days of delivery to you, returning the product to us.

    The right of withdrawal is valid if:

    – the product is in its original condition, with all the accessories and the accompanying forms

    – the relevant statement is made before the expiration of the 14 days from its delivery to you

    Shipping Costs: the return is made with your own means and costs within 14 calendar days from the day of your relevant Withdrawal Statement (either you return it to the place we indicate to you, or you send it by a carrier).

    Check & Refund: If within this period the product is received by us, and after checking and ascertaining its good condition according to the above, we will refund you in full the price you have paid for the specific purchase, in the same way that you have paid it no later than 14 days from the day it is sent to your Withdrawal Statement.

    FOR THE RETURN OF THE PRICE in the context of product return: In the event that in the context of the above (eg in the case of withdrawal), we will make a payment to you of the original price, it is clarified that:

    – If the payment was made by you using a Credit or Debit card, our COMPANY is obliged to inform the Bank about the cancellation of the transaction and the Bank will proceed in accordance with the terms of the contract signed between the customer (you) and his Bank. The Company after this information does not bear any responsibility for the implementation of the terms of the aforementioned contract between the customer and the Bank as well as for the time and manner of execution of the reversal of the said transaction.

    – In case the payment of the price has been made in cash or Bank transfer or cash on delivery, in order to return the said amount, you will indicate on your part a Bank account (sending proof that you are the beneficiary of it) to which the deposit will be made. return of the product price.

    Terms and conditions for exercising the right of Withdrawal

    You can exercise the right of withdrawal no later than fourteen (14) calendar days from the receipt of the product by you so that it is considered timely and does not need any additional justification from you.

    A condition for the valid exercise of the right of withdrawal is that the product is in its original condition, its packaging is genuine, in excellent condition, not damaged or incomplete or with obvious signs of wear and to include all accessories, any gifts, accessories products and materials.

    In case the product has lost its value due to mistreatment which goes beyond the simple examination of the functionality and characteristics of the product, you will have to compensate with monetary compensation the reduction of its value. In this case, from the amount that we will return to you, the specific financial compensation will be deducted. In any such netting case you will be informed before the credit and refund process is completed. Especially in the case of components or spare parts and in those where the material requires appropriate know-how for both its selection and installation and which can not function as a stand-alone unit, it is considered that the unsealing of its packaging automatically implies that it has lost at least 50% of its commercial value and in case of withdrawal will be credited according to 50% or less of the invoicing value.

    You should also be aware that our company is not responsible for any loss or destruction of any data or other items stored on the returned device and you must ensure before sending the product that there is no data in it and it is in the original/factory condition.

    Exceptions to the Right of Withdrawal:

    The right of Withdrawal does not apply to the cases that are excluded from the current legislation and jurisprudence, such as e.g. products that have been made for you to your own specifications and / or are clearly personalized, products that by their nature are, after delivery, inextricably mixed with other items, services that have already been performed and / or if you have obtained digital content from us not supplied to carrier material and started execution, products that are not suitable for return for health or hygiene reasons if they have been unsealed or may be damaged or expire soon.

    The declaration of withdrawal is exercised in writing or electronically and is sent to the e-mail: or to our physical store (29-31 Megalou Alexandrou) and the “A. & V. DIMOU O.E.”. is obliged to send a confirmation of receipt of a withdrawal statement as soon as it arrives.

    Following the statement of withdrawal, the “A. & V. DIMOU O.E.” is obliged to return the price received within a maximum of 14 days from the receipt of the returned products.

    The delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by “A. & V. DIMOU O.E.”.

    Orders can be canceled until 23:59 on the day of order without penalties. In order for the customer/user to cancel his order, he must send an e-mail with all the necessary details to the address, or by phone to 2651037361. There is no charge for the cancellation of an order that does not has managed to submit to its execution process.The Company reserves the right to cancel an order for reasons of force majeure or for various other reasons that may arise in relation to the customer / user, such as inability to pay as well as for reasons related to the internal operation of the online store
    The available from “A. & V. DIMOU O.E.” products are durable products that have all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for simple to use products) and a written guarantee of good operation of a reasonable duration. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:a) Have the guarantee of the dealership and the proof of purchase of the product.
    b) The fixed components of the product (Serial No.) have not been altered
    c) Do not exclude damage based on the manufacturer’s warranty form
  11. PRICES
    The prices of the products displayed in the online store are subject to change at any time without notice. In any case, however, the customer at the time of receipt of the product ordered will pay the price indicated at the time of order. Products on offer are expressly displayed as an offer and are valid until stocks are exhausted and only for the time period set for the promotion. The prices displayed on this website are in Euros and include 24% VAT and luxury tax. In case the VAT rate is adjusted before accepting the confirmation of your order, then the new VAT rate applies
    This contract is governed by Greek law. Competent courts for any legal dispute arising from the execution of this are exclusively the Courts of Ioannina. Any provision of the above General Terms becomes contrary to law, automatically ceases to apply, without prejudice to the validity of the other terms. This constitutes the entire agreement between and the visitor/user/customer of the website and the services and binds only them. No modification of these terms will be considered and will not be part of the contract concluded, if it has not been formulated in writing and has not been incorporated in it. It is reiterated that may modify these terms of use at any time.
    Τhe personal data of the customer/user is confidentially managed, while they are used and processed under the applicable data protection legislation. Finally, it is explicitly noted that no credit or debit card number can be stored in the system of For more information see the Privacy Policy of
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